Technology Services Bureau / IOWA System

Image of various technology devices; laptop, smartphone, desktop computer, tablet.

Employees of the Technology Services Bureau are responsible for the oversight and operation of the Iowa Criminal Justice Information Network, known as the IOWA System, as well as maintaining the computer hardware, data and telecommunication infrastructure for the Department of Public Safety.

The Technology Services Bureau supports a multi-vendor combination of microcomputers, minicomputers, mainframes and special process processors.  Data processing, office automation services, needs analysis and inter-system communications are only a few of the services provided to department personnel.

Technology Services Bureau personnel maintain the hardware and software for the collection and dissemination of criminal justice information by state, local and federal agencies.

IOWA System

The Iowa On-line Warrants and Articles (IOWA) Criminal Justice Information Network provides access to a wide variety of information to nearly 400 police departments, sheriff's offices, state and federal criminal justice agencies throughout Iowa.  In addition, the IOWA system serves as a link to the national law enforcement network National Crime Information Center (NCIC) as well as to other agencies nationwide and worldwide. Over 104 million messages were processed through the IOWA System in fiscal year 2019. These messages include inquiries to databases for wanted persons; missing persons; protective orders, sex offenders, stolen property, including vehicles and guns; motor vehicle registration; driver license; criminal history records and administrative messages.

The training staff instructs and certifies roughly 10,000 law enforcement and criminal justice personnel annually in the use of the IOWA System, audits IOWA system agencies for compliance in state and federal policies and regulations, certifies software for use with the IOWA System and expands the network with access to new databases and capabilities.   In addition, more than 1,000 off-line searches are conducted to provide investigative assistance to law enforcement agencies.